Cash on delivery orders that come back
A COD order that is refused at the door is not a sale. It is two shipping bills, a blocked unit of stock and a customer who never paid.
Shopify checkout and cash on delivery setup for Indian stores, from our team in Jaipur. GoKwik or Fastrr Checkout, Razorpay, PhonePe and Cashfree payments, Shiprocket shipping and WhatsApp confirmations, connected and tested as one flow.
Checkout, payments and shipping as one flow.
Shopify Select Partner, and official partner of PhonePe and Cashfree. We also work with GoKwik, Fastrr Checkout, Razorpay and Shiprocket.
Where orders get lost
Most of these never show up as an error. They show up as orders that were almost placed, or placed and then refused at the door.
A COD order that is refused at the door is not a sale. It is two shipping bills, a blocked unit of stock and a customer who never paid.
Every extra field, OTP or page between the cart and the order is a point where a buyer on a phone gives up.
Indian buyers expect UPI, cards, wallets and often COD. A checkout that hides the one they use loses the order.
Checkout app, gateway, shipping panel and WhatsApp messages set up by different people, so an order falls through the gaps between them.
A checkout that runs outside the theme can stop sending purchase events to GA4 and Meta, so ads optimise on half the picture.
Prepaid, COD, partial refunds and cancellations each take a different path. Most stores only find the broken one when a customer complains.
What we set up
Six parts that usually get set up by different people at different times. We connect them once, in your accounts, and test them together.
Shopify checkout or a third-party checkout for Indian stores, configured with your branding, address handling and payment order.
GoKwik
Fastrr Checkout
Gateways connected, tested in test mode and switched on: UPI, cards, net banking and wallets, with settlement and refund paths checked.
Cashfree
COD offered where you want it and controlled where you do not, with confirmation messages before an order ships.
Courier allocation, pickup, tracking pages and delivery updates, connected so a paid order reaches the courier without copying data by hand.
Shiprocket
Purchase, checkout and payment events reaching GA4 and Meta from whichever checkout you use, verified with test orders.
Order confirmations, COD confirmations, abandoned cart reminders and shipping updates on WhatsApp and email.
Klaviyo
Checkout options
There is no single right answer. Pick an option to see how it works and when it fits. Plans and fees are set by each provider, so check their current pricing.
When it fits
Good when most of your orders are prepaid and you want the fewest moving parts.
Ask which suits your store
When it fits
Worth comparing when a large share of your orders are cash on delivery.
Ask which suits your store
When it fits
Worth comparing when repeat buyers and speed at checkout matter most.
Ask which suits your storeOn Shopify Plus? Checkout extensibility can add custom fields and logic to Shopify's own checkout. See our Shopify Plus development service.
Cash on delivery
Switching COD off often costs more orders than it saves. These are the levers we set up instead, using the tools you already pay for. We do not promise a figure: we show you the COD share and returned orders before and after.
WhatsApp confirmations
COD confirmation and abandoned cart messages are part of our WhatsApp work as well.
See WhatsApp automationA WhatsApp message asks the buyer to confirm a COD order. Unconfirmed orders wait instead of going straight to the courier.
Incomplete addresses and pin codes your courier cannot serve are caught at checkout, not at the door.
Prepaid offers and the order of payment options are set so paying upfront is the obvious path, where your checkout tool supports it.
COD switched off above or below an order value, for certain products or for pin codes you choose, using the rules your checkout and shipping tools offer.
Return to origin orders tracked in your shipping panel and restocked in Shopify, so stock levels stay right.
COD share, confirmation rate and returned orders reviewed together, so you can tell whether a change helped.
Tested before launch
Gateways stay in test mode while we place orders through every path a real buyer can take. Each one is checked in Shopify, in the gateway, in the shipping panel and in your analytics.
Test mode first
No real money moves until every path has passed.
Events checked
Purchase events confirmed in GA4 DebugView and Meta Events Manager.
A handover note
How the checkout, gateways, messages and courier are connected, in plain language.
How it works
Five steps, in your own Shopify, gateway and shipping accounts. You keep every login and every account when we are done.
Step 1
We look at your current checkout, payment options, COD share, shipping setup and tracking, and write down what is broken or missing.
Step 2
Shopify checkout or a third-party checkout, which gateways and which COD rules, explained in writing with the reasons.
Step 3
Accounts connected, settings applied and messages written, with gateways in test mode so no real money moves.
Step 4
Prepaid, COD, discounts, refunds and cancellations run end to end, and purchase events checked in GA4 and Meta.
Step 5
Switched on at a quiet hour, then the first real orders watched closely, with a handover note on how everything is connected.
Shopify work
A full Shopify 2.0 theme rebuild that increased conversion rate by 38% and boosted PageSpeed from 44 to 96.
Read the case study+38%
Conversion Rate
0.60% to 0.83%
+118%
PageSpeed Score
44 to 96
-63%
Page Load Time
4.9s to 1.8s
Fashion Accessories · Shopify
Handicrafts & Decor · Shopify
Fashion & Apparel · Shopify
Fashion & Apparel · Shopify
Fashion & Apparel · Shopify
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Fashion & Apparel · Shopify
Sports Retail · Shopify 2.0
+38% conversion rate
See every case study
Shopify, WordPress and custom builds, with the brief, the work and the result.
View all workPricing
A gateway on its own is a small job. A new checkout with COD rules, WhatsApp messages, shipping and tracking is a bigger one. So we look first, then quote a fixed price with the scope written down.
Your checkout, payments, COD share, shipping and tracking reviewed, with findings in writing.
The scope, the accounts involved and the price, agreed before any work starts.
Checkout apps, gateways and couriers bill you directly on the plan you choose with them.
Find out where your checkout loses orders
Send us your store link. We review the checkout, payments, COD setup, shipping and tracking, and reply with what we would change.
FAQ
Ask anything about your own checkout in the form below and you will get a straight answer.
It depends on your order mix. If most orders are prepaid, Shopify's own checkout with a good Indian gateway is often enough and has the fewest moving parts. If cash on delivery is a large share, a checkout built for Indian stores such as GoKwik or Fastrr is worth comparing. We look at your numbers first and recommend in writing.
Yes. Indian gateways such as Razorpay, PhonePe and Cashfree can be connected to Shopify as payment providers, so buyers can pay by UPI, cards, net banking and wallets inside Shopify's checkout. We set the gateway up in test mode first, run test payments and refunds, and only then switch it on for real buyers.
Usually not. Many Indian buyers still choose COD, and switching it off can cost more orders than it saves. The better route is control: confirm COD orders before they ship, catch bad addresses at checkout, set COD rules by order value or pin code, and make prepaid the easy choice. Then measure whether the returns actually fall.
We cannot promise a number, because it depends on your products, price points and buyers. What we set up are the usual levers: a WhatsApp confirmation before shipping, address and pin code checks, COD rules, prepaid options, and clean return handling in your shipping panel. We then show you the COD share and returned orders before and after.
It can, which is why we test it. A checkout that runs outside your theme has to send purchase and checkout events to GA4 and Meta in its own way. We place test orders and check each event in GA4 DebugView and Meta Events Manager before launch, so your ads keep optimising on real purchases.
You pay each provider directly, on the plan you choose with them, and those fees go to them, not to us. Rates change, so check the current pricing with each provider before you sign. Our quote covers the setup work: configuration, connections, messages, testing and the handover.
Yes. On Shopify Plus, checkout extensibility allows custom fields, logic and blocks inside Shopify's own checkout, which can remove the need for a separate checkout app. We build those extensions as part of our Shopify Plus work and connect them to your gateways, shipping and tracking.
No. We configure everything with gateways in test mode and run test orders while your current checkout keeps taking real orders. The switch happens at a quiet hour you agree to, and we watch the first real orders closely afterwards. If something looks wrong, the previous setup can be switched back on.
Yes. We connect Shiprocket to your store for courier allocation, pickups, tracking pages and delivery updates, so a paid or confirmed order reaches the courier without copying data by hand. Returned orders are tracked there and restocked in Shopify, so your stock levels stay right.
It depends on what you already have and what changes: a gateway alone is a small job, while a new checkout with COD rules, WhatsApp messages, shipping and tracking is a bigger one. After a free store check you get a fixed quote in writing, with the scope listed, before any work starts.
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Free store check
Send your store link and tell us roughly how many orders are cash on delivery. We reply within one business day.
Store check
Checkout, payments, COD, shipping and tracking reviewed.
Fixed quote in writing
Scope, accounts and price agreed before work starts.
Tested, then live
Every payment path tested before real buyers see it.
Tell us which checkout, gateways and shipping tools you use today, and what is going wrong.