Refund Policy
Our refund and cancellation terms for client engagements.
Last updated: 8 August 2026
This Refund Policy applies to services purchased from Impulsebyte Private Limited ("Impulsebyte", "we", "us", "our"). As a service-based agency, our refund terms differ from a typical product purchase - please read this policy before engaging our services.
1. Deposits & Advance Payments
Projects typically begin with an upfront deposit that secures your project slot and covers initial planning and setup work. This deposit is non-refundable once work has commenced, as it compensates time and resources already committed to your project.
2. Cancellation Before Work Begins
If you cancel a project before any work has started, you are eligible for a full refund of any advance payment made, minus any payment processing fees already incurred.
3. Cancellation After Work Has Begun
If a project is cancelled after work has started:
- You will be invoiced for all work completed up to the cancellation date, based on the milestones or hours agreed in your Engagement.
- Any amount already paid beyond the value of completed work will be refunded.
- Any amount owed for completed work beyond what has been paid will be due before final files/access are handed over.
4. Milestone-Based Projects
For projects billed by milestone, payments made for a completed and approved milestone are non-refundable. Payments for milestones not yet started remain refundable.
5. Monthly Retainers & Managed Services
Monthly retainer and managed service fees (e.g. SEO, PPC management, hosting, maintenance) are billed in advance and are non-refundable for the current billing period once work for that period has begun. You may cancel future billing periods with the notice period stated in your Engagement.
6. Third-Party Costs
Costs already paid to third parties on your behalf (domain names, premium plugins/themes, stock assets, ad spend, app subscriptions) are non-refundable, as these are typically non-refundable to us as well.
7. How to Request a Refund
To request a refund or discuss a cancellation, email hello@impulsebyte.com with your project details. We aim to respond within 3 business days and process approved refunds within 7-10 business days to your original payment method.
8. Exceptions
Nothing in this policy limits any statutory rights you may have under applicable consumer protection law.
9. Changes to This Policy
We may update this Refund Policy from time to time. The terms in effect at the time your Engagement is signed will apply to that Engagement.
10. Contact Us
Impulsebyte Private Limited
Jaipur, Rajasthan, India
Email: hello@impulsebyte.com