01
Order emails go unopened
Transactional emails land in promotions tabs and get skipped. The same update on WhatsApp is seen where the customer already spends the day.
Email onlyWhatsApp update
Official WhatsApp Business API
Jaipur, India · Stores and businesses across India
WhatsApp Automation:
Automate the chat
your customers
already open.
WhatsApp Business API automation for Indian businesses: order and shipping updates, abandoned cart recovery, a support bot, catalogue browsing and broadcast campaigns. Built on Meta's official API through an approved provider, never on unofficial bulk-sending tools that put your number at risk.
- Meta verification handled
- Shopify, WooCommerce, Shiprocket
- Live in 1 to 5 weeks
Built on Meta's official WhatsApp Business Platform.
We work through approved Business Solution Providers such as Interakt, WATI and Gupshup, connect your store with webhooks, and get every message template approved by Meta.
The gap
Customers live on WhatsApp. Replies come from an inbox nobody checks.
For most Indian customers WhatsApp is not a channel, it is the default. These are the gaps we see when a business has not caught up with that yet.
02
A personal number doing business
Updates typed by hand from the founder's own phone: no automation, no catalogue, and no way to grow past a handful of orders a day.
Manual sendsAutomated
03
Carts recovered only by email
Abandoned cart emails get a fraction of the attention of a short WhatsApp nudge, especially in lower-value, frequent-purchase categories.
Email flowWhatsApp nudge
04
"Where is my order?" all day
The most repeated question in eCommerce support, answered one chat at a time, every day, by someone who could be doing something else.
Manual repliesInstant status
05
Sales announced by forwarding
Telling past customers about a sale means an SMS blast or forwarding messages by hand. Neither scales, and neither looks professional.
ForwardedSegmented broadcast
06
Unofficial tools risk a ban
Bulk senders and unofficial automation break WhatsApp's terms. A banned number can take the whole customer conversation history with it.
Ban riskOfficial API
What we build
Six WhatsApp automations, one number.
Start with order updates and add the rest when you are ready. Everything runs on the same verified business number.
Automated order updates
Order confirmed, payment received, shipped, out for delivery and delivered, sent automatically from Shopify, WooCommerce or Shiprocket events.
Order Updates Setup
Support bot on WhatsApp
Order tracking, FAQ answers and return requests handled automatically. Harder questions go to a person with the full conversation attached.
Full Automation Suite
Catalogue in the chat
Products synced from Shopify or WooCommerce, browsable inside WhatsApp, with a payment link sent without leaving the chat.
Full Automation Suite
Abandoned cart recovery
A WhatsApp nudge that names the products left behind and links straight back to checkout, sent within Meta's messaging rules.
Full Automation Suite
Broadcast campaigns
Sale announcements, launches and win-back messages to segmented, opted-in lists using Meta-approved templates, with delivery and click tracking.
Add-on
Lead capture and qualification
Leads from your site and ads start a WhatsApp flow that asks the qualifying questions, then reach your sales team with context, not just a number.
Add-on
Message flows
What the customer sees, and what triggers it.
Each flow starts from an event in your store or a message from the customer. Pick one to see how it runs.
Order updates without anyone pressing send
Store events become WhatsApp messages: each status change in Shopify, WooCommerce or Shiprocket sends the matching approved template with the order details filled in.
- Order placed in the store
- Webhook reaches the automation
- Utility template filled with order details
- Customer gets the update on WhatsApp
A nudge that names what was left behind
When a checkout is left unfinished, a reminder goes out with the actual products and a link straight back to the cart. It only goes to customers who opted in to WhatsApp messages.
- Checkout started, not finished
- Wait period you choose
- Marketing template with the products
- Link back to the same cart
First answers in seconds, people for the rest
The bot answers order status, delivery times and policies from your own data. When a question needs a person, it hands over with the full chat so nobody asks the customer to repeat themselves.
- Customer sends a question
- Bot checks order data and FAQs
- Answers, or offers a person
- Team picks up with context
Announcements to the right list
Sales, launches and restocks sent to opted-in customers, segmented by what they bought or where they are, using templates Meta has approved. Delivery and clicks are tracked per send.
- Opted-in customer segment
- Approved marketing template
- Scheduled send
- Delivery and click tracking
Every enquiry qualified before sales sees it
Click-to-WhatsApp ads and buttons on your site open a short flow that asks what your sales team would ask first, then routes the lead with the answers attached.
- Ad or website button tapped
- Qualifying questions in the chat
- Lead details captured
- Routed to sales or your CRM
How it works
The rules WhatsApp business messaging runs on.
The Business API is not a bulk sender. Knowing these rules is what keeps a number in good standing, and we design every flow around them.
01
Opt-in first
Customers have to agree to receive WhatsApp messages from you. We add opt-in at checkout, on forms and in the chat itself.
02
Approved templates
Messages a business starts must use a template Meta has approved, in a category such as utility, marketing or authentication.
03
The 24-hour window
When a customer messages you, you can reply freely for 24 hours. After that, only approved templates can restart the chat.
04
A verified business
The number belongs to a verified Meta business account, with a display name customers recognise.
What you pay Meta
Meta charges for the template messages a business sends, at a rate set by category and country, and publishes its current rates. Replies inside an open customer service window are free. Message costs pass through at cost with no markup from us; the provider's platform fee is separate.
Official API only
Three ways to message customers. One is safe to scale.
| WhatsApp Business app | Unofficial bulk tools |
Business API | |
|---|---|---|---|
| Allowed by WhatsApp terms | |||
| Automated order updates from your store | Limited | ||
| Several team members on one number | Limited | Limited | |
| Chatbot and integrations | Limited | ||
| Approved templates and opt-in | |||
| Risk of the number being banned | Low | High | Low |
We only build on Meta's WhatsApp Business API through approved providers. We never use bulk senders or browser-automation tools.
Integrations
Connected to the tools you already run.
WhatsApp Business API
Interakt
WATI
Gupshup
Shopify
WooCommerce
Shiprocket
Shopify webhooks
WooCommerce webhooks
Claude for the chatbot layer
GPT-4 for the chatbot layer
n8n
Flowise
Webhooks
Google Sheets
Zoho
HubSpot
Custom CRM via API
Who it suits
Businesses whose customers already message them.
If your phone is full of the same questions every day, the questions are telling you what to automate first.
Shopify and WooCommerce stores
Order updates, cart recovery and support on the number customers already have saved.
D2C brands running sales
Launches and offers to an opted-in list, segmented by what people bought.
Booking and enquiry businesses
Travel, clinics, studios and services that live on enquiries and confirmations.
Teams with a busy support line
A bot for the repeated questions, people for the rest, all on one shared number.
How we set it up
From application to live automation.
Order updates alone take 1 to 2 weeks. The full suite with the support bot, cart recovery and catalogue takes 3 to 5 weeks. Meta's approvals set part of the pace, and we manage them for you.
-
01
Week 1
API application
Meta Business verification and the API application through an approved provider. Verification usually takes 3 to 7 business days.
- Business verified
- Number registered
-
02
Week 1 to 2
Template approval
Order update, cart recovery and broadcast templates written and submitted to Meta. Each usually takes 24 to 48 hours.
- Templates approved
- Categories set
-
03
Week 2 to 4
Store integration
Webhooks connected to Shopify, WooCommerce or your platform, so store events send the right message with no manual step.
- Events mapped
- Tested end to end
-
04
Launch
Launch and monitor
Live rollout with delivery and read tracking. The first month includes close monitoring and template refinement from real replies.
- Delivery tracked
- Templates refined
Typical full automation suite
Verification and templates
Store integration and flows
Launch
Week 1Weeks 2 to 4Week 5
Client work
WhatsApp automation we have built.
WordPress
Custom Theme
WhatsApp Enquiry
Nayi Nazar
A custom WordPress catalogue with Shopify-style URLs, live AJAX product search, WhatsApp enquiry buttons, and a full SEO module.
Read the case studyAutomated
WhatsApp Enquiries
Manual to Automated
Real-time
Search Findability
None to Instant
Improved
Google Indexing
Not indexed to Indexed
Handicrafts & Decor · Shopify
Kuteerr
Home Services · Laravel
Lykan Water Solutions
Fashion & Apparel · WordPress
Nayi Nazar
Automated whatsapp enquiries
Wholesale / Fashion · WordPress
Keeyara
Automated enquiry flow
Travel & Tourism · Laravel
MakeEasyBooking
8 pages built
See every case study
Shopify, WordPress and custom builds, with the brief, the work and the result.
View all workPricing
A setup fee, then running costs at cost.
Setup is a fixed price for the automations you choose. After launch you pay the provider's platform fee and Meta's message charges, passed through with no markup.
Order Updates Setup
Automated order and shipping messages from your store.
₹20,000 to ₹45,000
1 to 2 weeks
- WhatsApp Business API setup
- Meta business verification managed
- Message templates written and approved
- Order webhook integration with your store
- Support bot
- Cart recovery and catalogue
Most common
Full Automation Suite
Order updates, support bot, cart recovery and catalogue together.
₹55,000 to ₹1,20,000
3 to 5 weeks
- Everything in Order Updates Setup
- Support bot with handover to your team
- Abandoned cart recovery
- Catalogue integration from your store
- First month of close monitoring
Monthly Provider + Message Cost
Provider platform fee plus Meta message charges, passed through at cost.
₹2,000 to ₹8,000 /month
Pass-through, by volume
- Business Solution Provider platform fee
- Meta message charges at published rates
- No markup from us
All prices exclude GST. Meta message charges and the provider platform fee are billed at cost, based on volume.
Not sure what to automate first?
Tell us your store platform and the questions your team answers most. We suggest the flows that save the most time and quote a fixed setup price.
FAQ
WhatsApp automation questions.
If your question is not here, put it in the form and you will get a straight answer.
Official, always. We build only on Meta's WhatsApp Business API through approved Business Solution Providers such as Interakt, WATI and Gupshup. Unofficial bulk-sending tools break WhatsApp's terms and can get a number banned, along with its conversation history. We never use them.
In most cases, yes. An existing number can be connected to the WhatsApp Business API. What has to happen to the app already using it depends on how the number is set up today and what your provider supports, so we check that first and walk you through it, and nothing changes on the number by surprise.
Business verification usually takes 3 to 7 business days. Each message template is usually reviewed within 24 to 48 hours. We prepare the documents, submit everything, fix anything Meta asks for and keep you updated at each stage.
Meta charges for the template messages a business sends, with rates set by message category and the customer's country, and publishes its current rate card. Replies inside a customer service window are free. The provider adds a monthly platform fee. We pass both through at cost, with no markup.
Yes. WhatsApp requires a customer's permission before a business messages them. We add opt-in where it fits naturally: at checkout, on enquiry forms, or in the chat itself. It also keeps block and report rates low, which protects the quality rating of your number.
Yes. Store and shipping events reach the automation through webhooks, so order confirmations, shipping updates and delivery messages go out on their own. For a custom store platform we connect through its API or webhooks in the same way.
Yes. The support bot handles the repeated questions and hands everything else to your team, with the full conversation attached. Several team members can work from the same number through the provider's shared inbox.
To customers who opted in, yes, using a marketing template Meta has approved. We help segment the list by purchase history or location, so each broadcast goes to people likely to care about it, and track delivery and clicks per send.
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Set up WhatsApp automation
Automate the channel your customers already use.
Official Meta API. Order updates, support and broadcasts, set up in 1 to 5 weeks. Tell us about your store and we will plan the flows.
Short discovery call
Your store, your current WhatsApp use and the questions you answer most.
Fixed setup price
The flows to build first, the timeline and the running costs.
Live in 1 to 5 weeks
Meta approvals managed for you, with a month of close monitoring.
Plan your WhatsApp automation
Your store platform and the messages you send by hand today are enough to start.