Support, qualify,
sell - without
adding headcount.
Custom AI chatbots for websites, WhatsApp, and Shopify stores - customer support automation, lead qualification, order tracking, and product recommendation. Built on proven AI infrastructure (Claude API, GPT-4, Flowise), integrated into your existing stack, and trained on your own knowledge base. Answers questions at 2 AM without anyone on the team.
Six support and sales conversations happening without anyone to handle them.
Most customer queries are repetitive. The same 10 questions asked 200 times a month - return policy, delivery time, size guide, order status, payment options. Every one of those is a human-hours cost or a missed conversion when the reply comes 8 hours later.
A customer is about to checkout and wants to know if a product is in stock in their size. It is 11 PM. Nobody replies. They buy from a competitor who has live chat. The query arrives in your inbox at 9 AM - after the sale is gone. After-hours support is not a luxury; it is a conversion issue.
"What is your return policy?" "Do you deliver to Hyderabad?" "How long does shipping take?" "Can I change my order?" Every team member knows these answers by heart because they have typed them thousands of times. This is automatable and it is costing real hours every week.
A business owner visits your services page at 3 PM on a Tuesday, spends 4 minutes reading, and then leaves. No contact form submitted. No call booked. A chatbot that surfaces at the right moment, asks qualifying questions, and captures an email or phone number turns that exit into a lead.
"Where is my order?" is the most common post-purchase query in Indian eCommerce. Answered manually, it takes 2 minutes per query. With 200 orders a month, that is 400 minutes - nearly 7 hours a month on a single query type that a chatbot integrated with Shiprocket can answer in 3 seconds.
Customers in India expect WhatsApp responses in minutes, not hours. If your business gets enquiries on WhatsApp and the response time is measured in hours, customers interpret that as poor service - even if the query came in at midnight. A WhatsApp bot handles the first response and qualification immediately.
A customer on a product page has a sizing question. There is no size guide visible. The chatbot is not there to help. They guess wrong, order, receive the wrong size, and return it - or abandon the cart entirely. A product-aware chatbot on the PDP reduces size-related returns and ATC abandonment.
Six types of chatbots we design, build, and deploy.
Customer Support Bot
Trained on your FAQs, return policy, shipping information, and product catalogue. Answers repetitive queries instantly, 24/7. Configured with escalation triggers - when a conversation requires a human (complaint, refund, complex query), it hands off cleanly to WhatsApp or email with full context. Deployed on website widget, WhatsApp, or both.
WhatsApp Business Bot
WhatsApp Business API integration - automated welcome message, menu-driven conversation flow for common queries, order status via Shiprocket integration, and lead capture with CRM push. Configured with approved message templates for broadcast campaigns. All within Meta WhatsApp Business API policy - no unofficial workarounds.
Lead Qualification Bot
Deployed on service or landing pages - surfaces at the right scroll depth or exit intent, asks qualifying questions (budget, timeline, requirements, location), scores the lead, and either books a discovery call (Calendly integration) or pushes the lead to your CRM or WhatsApp with context. Converts passive visitors into qualified enquiries without a human in the loop.
Order Tracking & Post-Purchase Bot
Integrated with Shiprocket or Shopify order management - customers enter their order number and get real-time tracking status instantly. Also handles post-purchase queries: return initiation, exchange request, invoice download, and delivery rescheduling. Takes the repetitive post-purchase queries off the support queue for high-volume eCommerce stores.
Product Recommendation Bot
Conversational product discovery - "What is the occasion?" "What is your budget?" "Do you prefer cotton or silk?" - and surfaces matching products from your Shopify catalogue. Built with Shopify Storefront API to pull live inventory and pricing. Reduces browse abandonment on large catalogues and increases average session value through guided discovery.
Knowledge Base & Internal Bot
Internal chatbot trained on your SOPs, product documentation, pricing sheets, HR policies, and training materials - deployed on Slack, a web portal, or WhatsApp for internal use. New employees get instant answers to process questions. Sales teams get accurate product specs instantly. Built with RAG (retrieval-augmented generation) so answers are always grounded in your documents.
Website, WhatsApp, or Shopify - or all three.
| Capability | Website | Shopify | |
|---|---|---|---|
| FAQ / support queries | ✓ | ✓ | ✓ |
| Lead capture & qualification | ✓ | ✓ | Partial |
| Order tracking (Shiprocket) | ✓ | ✓ | ✓ |
| Product recommendations | ✓ | Partial | ✓ |
| Broadcast / proactive messages | - | ✓ | - |
| CRM push on lead capture | ✓ | ✓ | ✓ |
| Human escalation handoff | ✓ | ✓ | ✓ |
| Analytics dashboard | ✓ | Via WA Manager | ✓ |
The tech stack behind every chatbot.
Chatbots we have built for real clients.
What these chatbots delivered after launch.
Measured 60 days post-deployment - response time, support ticket volume, lead capture rate, and team time saved.
The contact form only caught visitors who read all the way to the bottom of the page. The chatbot captures qualified leads from visitors who would otherwise have bounced, because it meets them mid-browse. Leads arrive in WhatsApp with destination, dates, group size, and budget already filled. Sales calls now start in minutes, not hours.
The chatbot surfaces on service pages when a visitor has shown genuine intent (30s dwell or 60% scroll). Leads that come through the bot arrive in WhatsApp already knowing what service they are interested in, what platform they are on, and what their budget range is. Discovery calls start from context, not from scratch. Discovery call booking through Calendly link in the chat increased 40%.
Order status, dispatch timelines, return policy and minimum order are now answered by the bot without team involvement. Shiprocket integration means a tracking query is answered from live shipment data instead of someone checking a dashboard. The team handles only complex queries, negotiations, and new trade account enquiries.
Exactly what was built on each deployment.
| Client | Bot type | Platform | Stack | What we shipped |
|---|---|---|---|---|
| MakeEasyBooking | Lead qualification | Website + WA | Flowise, Claude API, n8n | Mid-browse lead capture to WhatsApp |
| Impulsebyte | Service discovery + brief capture | Website + WA | Flowise, Claude API, Calendly | Brief capture into Calendly |
| Keeyara Wholesale | Support + order tracking | Shopify + WA | Flowise, GPT-4, Shiprocket API | Order tracking via Shiprocket |
| Multiple clients | FAQ + escalation | Website | Flowise, Claude API, RAG | 24/7 first response |
From knowledge base to live bot in four stages.
We collect your FAQs, policies, product data, and past support conversations. Identify the top 20 query types by frequency. Map escalation logic - what the bot handles alone and what goes to a human. Bot scope agreed before build begins.
Your content embedded into the vector database. Conversation flows designed - opening message, intent detection, question trees, and response templates. Escalation triggers configured. All reviewed and approved before integration begins.
Bot integrated into your website, WhatsApp Business API, or Shopify. API connections tested (Shiprocket, Calendly, CRM). Accuracy tested across 50+ query variants. Edge cases documented. You test on staging before go-live.
Bot goes live. Conversation logs reviewed weekly for the first month - missed queries identified and added to the knowledge base. Accuracy improves over time. Monthly analytics report: queries handled, escalation rate, and top unanswered questions.
Fixed-price build, optional monthly monitoring.
You own the chatbot after delivery. Ongoing monitoring, knowledge base updates, and accuracy improvements available on a monthly retainer.
Website chatbot trained on your FAQs and policies - covers top 20 query types, escalation to WhatsApp, deployed on your website. Claude or GPT-4 backbone, Flowise orchestration, RAG knowledge base.
Multi-platform (website + WhatsApp), full knowledge base, order tracking integration (Shiprocket or Shopify), lead capture with CRM push, Calendly booking link, escalation routing. Analytics dashboard included.
Weekly conversation log review, monthly knowledge base update, new intent addition, accuracy monitoring, and monthly report. Recommended for the first 6 months post-launch.
All prices exclusive of GST. LLM API costs (OpenAI/Anthropic) pass through at cost - typically Rs 2,000-8,000/month depending on query volume. Get a scoped quote.
Questions about chatbot development.
Want to understand what a chatbot would do for your specific business? Let us walk through it together.
Discuss Your ChatbotAnswer every query. Qualify every lead. Track every order. Without adding headcount.
Custom AI chatbots for website, WhatsApp, and Shopify. Built on Claude API and GPT-4. Trained on your knowledge base. Delivered in 3-5 weeks. You own it.